Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between you and Kovacs Software Solutions (“we,” “us,” or “our”) governing your access to and use of Contract Analyzer and related websites, applications, and services (collectively, the “Service”).

By accessing or using the Service, creating an account, or uploading any content, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

The Service is operated by Kovacs Software Solutions. Contract Analyzer helps users obtain automated, informational analyses of contracts they upload. Questions: support@kovacssoftware.com.

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Service. You are responsible for your account credentials and for all activity under your account. Provide accurate registration information and keep it updated.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

The Service allows you to upload contract documents (such as PDF, DOCX, or TXT files), optionally classify them, and receive an automated analysis report that may include a score, findings, excerpts, missing-clause notes, and related summaries. Access is typically metered by prepaid analysis credits.

Our public website, blog posts, checklists, contract-type guides, and other marketing or educational materials are general information only. They are not legal advice and do not create an attorney-client relationship.

We may modify, suspend, or discontinue any part of the Service at any time. We do not guarantee uninterrupted or error-free operation.

The Service provides informational analysis only. It is not a law firm, attorney, or regulated legal service. It does not provide legal advice, legal opinions, or representation.

No attorney-client relationship is created by your use of the Service. Analysis reports are general informational tools and are not a substitute for advice from a qualified lawyer licensed in the relevant jurisdiction. For decisions with legal, financial, employment, housing, or other material consequences, consult a qualified professional.

Contract analysis is generated using artificial intelligence and machine-learning systems, which are probabilistic and may produce incomplete, inaccurate, outdated, biased, or misleading output (“Output”).

You understand and agree that:

• Output may omit important clauses, misread language, invent details (sometimes called “hallucinations”), or misstate risk.
• You must not rely on Output as a sole source of truth or as a substitute for professional review.
• You are solely responsible for evaluating Output—including using human review—before acting on it or sharing it.
• You must not use Output as the sole basis for decisions that could have a legal or material impact on any person, including decisions about employment, housing, credit, insurance, litigation, or contract negotiation and execution.
• We do not warrant that Output is complete, correct, current, or fit for any particular purpose.

You retain ownership of documents and text you upload (“User Content”). You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use User Content solely as needed to operate, secure, and provide the Service (including generating analysis reports for you).

We do not train our own machine-learning models on your User Content. We do not sell User Content, and we do not use User Content to advertise to you or to third parties.

You represent that you have all rights and permissions needed to upload User Content and to grant the license above, and that your User Content does not violate law or third-party rights.

To provide the Service we use third-party providers, including artificial-intelligence providers that process contract text to generate Output, and payment processors such as Lemon Squeezy for credit purchases. Those providers process data under their own terms and privacy policies. We are not responsible for third-party services beyond our reasonable control.

Analysis typically consumes one credit per completed analysis as described in the Service. Credit packs are prepaid, one-time products purchased through Lemon Squeezy or another designated payment provider. They are not a monthly subscription.

New accounts may receive promotional or signup credits at our discretion. The amount and eligibility of promotional credits may change or be withdrawn at any time.

Credits are bound to the account that receives or purchases them and are non-transferable. Sharing login credentials does not create additional seats, licenses, or separate credit balances, and you remain responsible for all activity under your account.

Purchased credits generally do not expire on a monthly cycle. We may change expiry rules prospectively, and we may expire unused promotional credits.

By uploading contracts and purchasing credits, you agree to this refund policy. You will not seek a cash refund solely because you are dissatisfied with AI-generated insights, scores, findings, or other Output. You understand that AI analysis may misinterpret contract language, provide inaccurate or incomplete insights, or miss nuanced legal details, and you accept those inherent limitations when you buy or use credits.

• Failed analyses receive an automatic credit refund to your account balance as implemented in the Service.
• Except where required by law or expressly stated by us, purchases of credits are non-refundable in cash once credits have been delivered to your account.
• Prices, pack sizes, and availability may change. We are not responsible for payment-provider fees, taxes, or checkout errors outside our control.

You may not:

• Use the Service for any unlawful, harmful, or abusive purpose.
• Upload content you are not authorized to process, or content that infringes others’ rights.
• Attempt to reverse engineer, scrape, overload, or disrupt the Service, or bypass rate limits or security controls.
• Misrepresent Output as human-authored legal advice or as our endorsement of any transaction.
• Resell, sublicense, or provide the Service to third parties except as we expressly allow.

We and our licensors own the Service, including software, branding, and documentation. These Terms do not transfer any ownership of our intellectual property to you. Feedback you provide may be used by us without restriction or compensation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.

We do not warrant that the Service or Output will meet your requirements, be uninterrupted or error-free, or that defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOVACS SOFTWARE SOLUTIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) 50 U.S. DOLLARS (US $50).

These limitations are a fundamental basis of the bargain between you and us and apply regardless of the legal theory (contract, tort, or otherwise), even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless Kovacs Software Solutions and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your User Content; (b) your use of the Service or reliance on Output; (c) your violation of these Terms or applicable law; or (d) your infringement of any third-party right.

You may stop using the Service at any time and may delete your account where the Service provides that capability. We may suspend or terminate access immediately if we believe you violated these Terms, create risk or legal exposure for us, or if required by law. Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including ownership, disclaimers, limitations, indemnity, and governing law) will survive.

We may update these Terms from time to time. The “Effective date” above will change when we do. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree, stop using the Service.

These Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict-of-law principles, except that nothing in these Terms limits any non-waivable consumer protections that apply to you under the mandatory laws of your country or state of residence.

Subject to those mandatory protections, exclusive jurisdiction and venue for disputes arising out of or relating to these Terms or the Service will lie in the state or federal courts located in the State of Delaware, and you consent to personal jurisdiction there.

For questions about these Terms, contact support@kovacssoftware.com.